Hello Salih,
Thank you for your encouraging words, your testimonial has definitely motivated me even more. I also appreciate your positive feed back, and would like to inform you that whatever was advised to you on Live Chat is correct.
Also Rick is a senior & one of the most able technicians we have. As per our company policy data restoration is and always has been a charged service.
And as they say, there are always exceptions, your issue was dealt as a one off case as we were on the verge of loosing a valuable customer. It was only after consulting & discussing your issue with Rick and our senior Admins, I was granted the permission to restore you data without you having to incure any charges.
Thank you once again.
Regards,
eUK_Ralf
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