Quote:
Originally Posted by sal
Hi Ben,
Thank you for your reply to my thread, I was abset about the way I was treated by the staff member Rick I actualy biged him to help me sorting my problem without any success,
If the live chatline has been recorded during the exchange lines between me and Rick will show his attitude clearly that his not fit to deal with Customers on live Chatline. Thank you Ben for your advice and I will email Nick or Mrk as soon as I can.
To be honest if it wasn't for Ralf I woudn't be here today.
Cheers Ben.
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Hi,
Please send your chat history with Rick. I would like to go through the transcript and help Rick to improve his customer service skills.
Rick is technically better than most of our staff members, but he may need to improve his customer service skills which can be resolved by us
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