We still have no email, email sent to our domain IS BOUNCING as domain does not exist. Looks like you still have DNS issues. Not acceptable after 2 days
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Originally Posted by eukhost.com
We had 2 different backups of all the data on the server and one plesk backup. None could be restored successfully and plesk was giving n number of errors. We lost initial 24 hours coz of this and then we started restoring all accounts manually.
If we could make out that plesk backup is not going to restore then we would have started manual restorations immediately and everything would have got sorted by now.
We are now setting up Mirrored drives on our UK ( London ) based servers and we will update 1 drive every 24 hours and other every week. This would keep us with 2 mirror drives of same registry and same windows configuration and incase of such disaster we wont need to rely on swsoft ( makers of plesk ). We opened ticket with them before 36 hours and thats still pending with them.
We gave first priority to restorations of web, email and databas services. Quota and bandwidth problems wont make much problem for anyone as of now so that can be sorted later tonight. Make sure that you keep a ticket open for our support team from our helpdesk located at http://support.eukhost.com and if its urgent then include "urgent" in message field. Those who have included ticket numbers over here have been forwarded to our senior system admins and they are sorting those.
We want to clear this messup today so that we can implement new disaster recovery for our windows servers. This has been one of our worst experience with windows after Dec 2003 and now we have accepted the challenge and we will come up disaster recovery plan which will be open for your review in few days. |