[tstanbur]

Hi,

I've just been on live chat to try and get a SPF record added for my domain. The person who was 'supporting' me did not impress! please see the conversation below - I have removed details.

I have come to expect a much higher level of understanding and expertise from EUK staff. Surely they should at least be able to login to my server !!


xxxxxxxxx: Hello and Welcome to Live Chat Support.

xxxxxxxxx: How may I assist you today ?

Tom: Hi xxxxxxxxx. I've just had reverse DNS setup for my domain but after doing some reading I think I need an SPF record too

Tom: my website emails out and I don't want hotmail/aol etc to reject or put into junk

xxxxxxxxx: Please provide me the domain name.

Tom: xxxxxxx

xxxxxxxxx: Please provide me your server IP and RDP login details of the server.

Tom: xx.xx.xx.xx

Tom: u: xxxx

Tom: p: xxxxx

xxxxxxxxx: Thank you

Tom: xxxxxxxx is on IP xx.xx.xx.xx

Tom: i need rdns/spf setup for 2 other domains aswell

xxxxxxxxx: Please provide me the username and password of the server.

Tom: I have

Tom: u: xxxxxx p: xxxxxx

xxxxxxxxx: Ok

xxxxxxxxx: Please allow me some time.

Tom: ok. can you have rdns set up when there are multiple domains on one IP ?

xxxxxxxxx: No it can not be done.

xxxxxxxxx: Hello Tom

Tom: hi

xxxxxxxxx: I am not able to login your server.

Tom: why not?

xxxxxxxxx: Please provide me the correct username and password

Tom: i have

Tom: u: xxxxxx

Tom: p: xxxxxxx

Tom: xx.xx.xx.xx

xxxxxxxxx: Thank you

xxxxxxxxx: Give me a moment please. I am looking into this.

Tom: I am logged in now with those details

Tom: I have checked and there is only 1 user connected

xxxxxxxxx: Ok

xxxxxxxxx: Please provide me login details of xx.xx.xx.xx as your site is on it.

Tom: i have 3 times now

Tom: they are the same ones

Tom: i am confused

xxxxxxxxx: Sorry I want login details of xx.xx.xx.xx

Tom: that is the same server

Tom: its my other IP

Tom: I have 2 IPs on the one server

Tom: xx.xx.xx.xx and xx.xx.xx.xx

xxxxxxxxx: Ok

xxxxxxxxx: Thank you

xxxxxxxxx: Give me a moment please. I am looking into this.

Tom: i dont understand what the problem is?

Tom: you can log in to either IP

Tom: are you in?

xxxxxxxxx: No

xxxxxxxxx: You can set it through plesk.

Tom: ?

xxxxxxxxx: You want your website emails to not reject or junk right?

Tom: yes

xxxxxxxxx: Please login to the plesk control panel

xxxxxxxxx: Go to Mail->preferences->select Horde

Tom: what has horde got to do with it?

Tom: i dont think you understand me

xxxxxxxxx: Also select Catch to address .

Tom: please can I speak with someone else

Tom: you are not understanding my issue

xxxxxxxxx: I have logged in your server.

xxxxxxxxx: I will set for you.

Tom: do you know what I want ?

Tom: I dont want anything changed regarding catch all!!

xxxxxxxxx: Yes

Tom: please do not change any of my settings - i want to speak with someone elese please as you dont understand my requirements

xxxxxxxxx: Ok

Tom: can you pass me to someone else

Tom: please

xxxxxxxxx: Ok