Quote:
Originally Posted by _Chris_
Nope, no-one said before the passwords were changed.
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welcome email was sent to resellers only for their reseller account. welcome email was not sent to your customers as you need to reset their passwords from WHM and notify them.
Our system admins only saw list of usernames used by the hackers to crack ftp passwords and they changed passwords of all those cpanel accounts. Welcome emails were sent for the accounts which were there in our billing system and nothing was done for end-users of resellers as we can not email your customers. There were at least 30 - 40 accounts from each of our cpanel shared servers which were on list of the hackers. making list of 1000 customers and sending them details of whole situation is quite difficult on weekends.
As I mentioned earlier, we have done best possible thing in such critical situation as it was me who suggested our support team to resend welcome emails simultaneously. Our only focus is to save your business and websites. Explaining your customers should not be difficult at all as nothing went wrong with their websites.
For your information, other webhosting companies simply ask their customers to change their passwords from their end, once their websites get injected and banned by google for insecure content. If you enjoy service of such companies then we can do the same thing next time.
I would suggest you to take this in a positive sense as injected websites could have ruined your Business.