Hi,
Zend Optimizer is
still down on our server (Windows: http:// my.purepotential.org). This has been going on for a week now! Our
website hosting will not run without Zend, so from our perspective this has equated to a week of downtime.
A week of downtime! And this is the second time this has happened in three weeks. In the last month, our
website hosting has essentially had 70% uptime (and falling).
It took nearly
three days to get a reply to our ticket (DSY-97710-25
, and even that only said "we're looking at it" - and there has been no further response in the
four days since.
Please throw me a bone here - EUKhost looked fantastic as a prospective customer, and I'm still holding on to a faint hope that we can stay with you guys. There's nothing that would please me more than to be writing a testimonial in a year's time. But this support response has been shocking, and if our
website hosting suffered this level of downtime once it had gone live it would
cripple us. Help!
- Chris