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Originally Posted by Nibmin
Hi, I like the look of your cpanel hosting plans but have a few basic questions:
How easy is it to upgrade a plan once signed up and does it cost anything to change (apart from the increase in annual fee)? (eg if I start with copper and suddenly need more space, is it straight forward to upgrade to bronze)
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As far as I know its just a straight upgrade.
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Are the fees charged as a one off annual payment upfront?
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The fee you sign up with is the one off annual
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Are there any set up costs?
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No
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Do you have uptime stats from a third party to confirm the 99.95%?
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I have 8 or so sites with eUK and have had roughly 30 mins downtime in the last year.
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Do backups and ftp up/downloads count towards the Bandwidth allowance?
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If you are talking about the backup plan I will have to say no, but ill leave it to a staff member to confirm or say otherwise.
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Do you offer hotlink protection?
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Yes you can turn it on via Cpanel
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Can I have a second domain that links to the same homepage as my main domain (didn't quite understand the bit on your plan info about addon domains, sorry - I'm new to this)
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Yes
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Apologies if this info is already stated somewhere, I have had a good look but may have missed it.
Many thanks 
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They are a great company, youll have little to no problems with them. IF there is a problem it is usually sorted within the hour.