1 Years credit has already been added to your account. If you don't need that then you can open a ticket for our billing department through our helpdesk
http://support.eukhost.com
Our
VPS Hosting department and Windows System Admins are working together to clear out pending tickets and problems. We are chaging application pool of all accounts on the server from default application pool to individual application pool.
I will repeat once again that this thread is a point of communication between you and our sales team. Our System admins work through our helpdesk only and you can open ticket for our
VPS Hosting department for priority support. They are resolving windows problems as well for this week and our system admins in
VPS Hosting department are highly experienced Engineers.
General support queue is full of tickets as of now so response time would be slow untill we fix the application pool and other minor problems.