Well, the
website hosting has come back up again, so I'm grateful for that. However, I had to find that out for myself, as I've still had no response to the ticket. So, I need some important questions answered.
1. How did this happen?
Zend is pretty crucial, and it was working previously. Whatever change was made that broke it, should have been tested on a development server before being deployed to a live server with customer
website hostings on it. You guys do that, right?
2. Why did it take over a week to resolve?
It's a single software package. It can be reinstalled in minutes. This could have had an enormous impact on us.
3. Why has nobody responded to us?
At my previous host, everything was sorted within an hour. No way would they ever make us wait three days for a "we're working on it" email, or then a further five (a working week) with no more response.