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I know I have dealt with UK based staff - but of course things change, so wanted to be sure that this was indeed a false claim before I jumped to the defence of EukHost. In any event, the support I've had here has been on the whole excellent and indeed is the reason I have stayed a customer for so long.

By the way, I didn't start this thread to criticise Eukhost in any way - quite the contrary. I thought that you would find it interesting what other people were saying about your support and have the opportunity to defend these false claims on that forum. I have posted a response based on my experiences.