I Agree with the delay in response. Even I had a look at your ticket on couple of occasions and got our windows system admins to look into it. 2 of our admins already tried compiling zend with php but they were not successful and the ticket remained in the queue for more time. I agree that a respose should have been sent if the problem was not getting sorted but each person who tried to fix the problem escalated to another person and continued.
Finally I got it sorted yesterday from one of our senior system admins and I am not sure why he didn't succeed last week in doing the same.
Our CTO has been informed about this problem and he will take care of this matter on his level.
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