Quote:
Originally Posted by funkymoopy
I am a moderator on the site Star is referring to.
Can I just say we are being repeatedly told by technical help that we have been playing with configurations. WE HAVE NOT. Every time we deal with the issues on livechat, we get told we have problems with temp folders filling up and they need deleting, we get told that our folders have been increased and our settings fixed, and the same thing happens every 2 weeks.
We still, after all this time, and REPEATED requests for answers, know why our temp folders fill up so quickly. We are completely happy to pro-actively maintain our site, but no-one seems willing to provide solutions.
It is one thing to fix a problem, it is quite another to explain the problem, to avoid repeating that same problem. Obviously the latter issue isn't working at the moment.
Please advise!
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Hello,
The VPS technical team only logs into a VM when a customer requests support help. If there have been changes in the VPS settings or configurations, the support team will rectify it and correct them. However, if the same configs and settings seem to be distorted when the support team investigates the next time, the support team will only report what is wrong.
One of the prime reasons for the /tmp to fill up quickly is because of your script and php sessions which require clean-up. There could also be other reasons for it. We have sent an email to the owner of the vps account, which is also a ticket on the helpdesk. We have asked for her approval. We have also updated about downtime and how it can be minimised. It would be better if this issue is dealt further through the ticket which has been created for this.