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Old 19-11-2006, 19:14
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Yes. It sends notification of ticket creation only for the first time and I replied to the ticket 4 times from my yahoo mailbox and 4 times from the interface and it didn't send ticket creation notification but the actual reply was emailed to me and same was logged against the ticket on the help desk.

If you have any email address reserved for testing purpose then let me know that and we will play with it on our help desk
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