Hello Av,
I have answered your questions as follows :-
Q.1 Your forums seem quite new, why is that? How long have you been trading, as eukhost.com, do you have any other hosting names?
Ans :- Our forum was started last year in September through we are in business from 2001. Earlier we had our support through our help desk only but our management decided to start a forum as well as a blog to allow all our customer to have a place for open discussion.
Q.2 I was wondering about your dns nameservers, do new accounts use eukdns.com nameservers?
Ans :- we use eukdns.com for our shared servers. Resellers can setup their private nameservers from their WHM.
Q.3 If its not business sensitive, how many servers do you have?
Ans :- We have 20 shared servers and 10 Reseller servers. We also have 4 nodes for
VPS Hosting plans and 10
dedicated servers.
Q. 4 I currently have a reseller account, data center is in US. So looking to host some of the domains here in UK, hopefully getting a quicker response for UK browsers.
Ans :- Yes. Your customers will see the difference in browsing speed as well as download speed as our Data center in UK is running on a 15 gbps backbone and very few data centers in US have such kind of backbone.
Q. 5 Some of the domains I manage from my own control panel, others I give a control panel to the end user. Is there a charge for the control panels?
Ans :- You can setup unlimited accounts from your WHM. Only restriction for your account would be the space and bandwidth. There's no other limits enforced on any features.
Q. 6 I just noticed that you use cpanel for the control panels..... I think my existing host stopped using cpanel last year due to some security concerns. I dont know anything about the issues, but were the cpanel issues resolved if any?
Ans :- Your existing host stopped using cpanel as they didn't keep their servers updated with regular security tweaks and patches. All our servers are running latest kernel's and we don't allow SSH access on any of our servers ( excluding one shared server,
VPS Hosting and
dedicated servers ). root access is also disabled on our shared servers and reseller servers and custom rules of mod_security, php.ini ensure security of servers from commands executed through browser. We have expertise in management of Linux servers and recently we have improved our windows knowledge as well.