7.
(a) You're giving me conflicting explanations: you're saying that you did upgrade Zend, and it didn't work, but you're also telling me that the delay was due to Zend's
website hosting being down, which would be irrelevant if you had already downloaded the upgrade. Which is the case?
(b) If it was the former, please re-answer question 5 (a), as you've only told me the problem without telling me why it took so long to resolve.
(c) If it was the latter - Zend's
website hosting was really down for four days straight?
Ans :- Initial problems occurred due to zend and we don't keep on trying continuously to see if zend download starts working or not. Once the update was available we got it installed but our system admins were not able to figure out if the update was successful or not though the problem was inside php.ini
8. You stated earlier (post 3) that "We don't do any experiments on live servers." Given the potential for problems like this, how come you were upgrading PHP on the live server without having tested said upgrade on another server?
Ans :- This was not a experiment as we do similar upgrades on all our servers and we have good experience of doing such upgrades. We could never imagine what we can do incase the zend download
website hosting is down and there was nothing included in our books to tackle such situation. php version once upgraded should not be downgraded again and thats why we needed to wait for the zend download
website hosting to function. As I mentioned earlier that we didn't keep on trying constantly but there was problem with zend download
website hosting for at least 2 days.
9. In response to your answer to 6 (a) - as I've said, I sympathize with your major server crash, but that happened four days after this ticket was raised. Furthermore, Zend's
website hosting being down does not stop you talking to us. Please, without mentioning the problems with the other server or Zend's
website hosting, explain why we waited three days for a support response.
Ans :- I am not able to find anyone to blame for this problem. Its our mistake and we accept our mistake.