Hmmm.
I am not sure how anyone from our support team could not figure out this configuration change. Probably your ticket was answered when we had more than 100 tickets sitting in the support queue and guys could not give sufficient time to it.
Things look much better when you have 10 - 20 tickets on the help desk. Hopefully this would never happen again as all our senior staff members have understood importance of restorative backups and we wont need to restore 300 accounts manually in future.
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