Hi Ralf
It's not so much the fact that the stats haven't been updating automatically that's the problem. It's the fact that if I'm unable to log in and update them myself each day, I lose them forever. Is there anything that can be done to stop them being overwritten until cpanel fixes the updating problem? This seems to be more of an intermittent problem - sometimes they update fine (manually) if I've missed a few days but more often than not they are lost.
By the way I've been in regular communication with support about this since July, although I don't think I've contacted live chat about this particular problem. I actually find it quicker and easier to up date the stats myself each day than to have to contact support about the problem every time it occurs! Obviously I would prefer not to have to do either.
|