Hi Craig,
Thank you for explaining what went wrong with Wave Networks. I was communicating with your customer who had opened a ticket in our sales department. He was asked to give identity proof and he was the one who was listed as domain contact in domain whois.
Greed for money was the only reason for failure of Wave Networks. Other 2 owners made you pay for hosting service and the income they got from the customers was theirs.
We have paid over £10k so far just for the T-shirts sent to our customers. Why should someone send a T-shirt worth £5 to customer who pays only £22.99 a year ? You can clearly figure out how much we care for our customers and we want our customers to grow with us. If our customers fail then we will fail. Failure of Wave Networks could have been avoided, but owners had wrong intentions and their Business was bound to fail some day.