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Old 29-11-2008, 15:02
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csc2ya csc2ya is offline
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Another update. After sending my ID, resellerclub were being picky about my signature on the form and my ID not matching closely enough.

I explained that I did not have a scanner and so had to get a relative to print it out, scan it back in after it had been filled out and signed by me, then e-mail it to me so that I could attatch it to the support ticket, and that they were not willing to do this again.

I suggested that if they wanted to verify who I am, that they phone me as my contact number was still current on the whois records. (I also added that if that wasn't sufficient that I would be making a compaint regarding them to icann as from what I can tell, if the current registrant doesn't respond, the policy is to allow transfers to go through as long as the domain isn't locked.)

They then finally moved the domain to another control panel. which they have given me access to. After changing the nameservers to those of a free dns service, the domain is now resolving once again, and is under my control.
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Craig Turner
Computing Support Centre Owner
http://csc2ya.co.uk