Quote:
Originally Posted by vladimir
Why not have your tech support make a note every time someone has a problem with certain security restrictions and then use the notes to compile a troubleshooting document that all new customers will be pointed to:
Note that our hosting servers use mod_security and suhosin extensions. Please familiarize yourself here and here with the security limitations these extensions enforce.
Then whiny customers like me wouldn't have anything to complain about. I always RTFM 
Again, I have no problem with security if I'm aware of it. |
Hi Vladimir,
I will talk to our CTO and see if his team members can assist us to make such document for new customers. Customers use many different CMS's, portals, blogs, guestbooks and many different open source scripts which encouter different types of problems due to mod_security or disabled php functions.
Compiling a document for customers using all types of open source scripts will be a difficult task, but I will try to find out some solution as we will need to reduce support ticket and chats next year when signups will get accelerated.
Thanks for your valuable suggestion.