Quote:
Originally Posted by jc8654
The way I would suggest doing it would be to have some kind of forum entry or similar saying something like if you are having security/error issues with a CMS find more info here. Basically, in that section say google the program name and the error - that's the way I normally find out what the issue is as there are too many programs out there for support to know how to fix them all...
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Yes.
All senior staff members from our support department have started posting list of common errors on our internal forum. We will make one single article out of all those errors and include link to that article in welcome email for new customers.