We always have option to restore data from the previous primary drive when there's a hard drive crash but what has happened with Concorde is very rare. We make monthly remote backups and weekly backups on a secondary drive of same server but last weeks backup which should have been done on 26th didn't complete for some unknown reason.
We cannot make daily backups on such servers as it will keep the server overloaded at least for 3 - 4 hours every night which will result in problems for server.
I have requested our system admins to make daily backups of at least MySQL Server databases as thats the most important thing for any
website hosting and contents of home directory don't change daily. I personally feel very sad for whatever happened with drive on concorde as similar thing had happened to our main server before 3 years where we lost data worth 2 months.
We started making multiple backups of all servers since then but now we need to make daily backups of MySQL Server databases to avoid any such problem in future.
Cpanel passwords, email passwords and email service will be back to normal once the /home data is copied and cpanel update is executed. Right now your
website hostings are loading from the /home partition on the backup drive and the data is still getting copied on /home of the primary.
Load is high on the server due to restoration so cpanel update cannot be started as of now. Please wait for 1 - 2 hours as we will initiate cpanel update once the restoration is complete.