Quote:
Originally Posted by Jester
Can I add that even though your livehelp is useful and the gentleman on tonight was polite and friendly - he didn't actually tell me that there had been a harddrive crash. I have been hasling him of 15 minutes, and if he had said that it was down to a system failure I would have been more understanding.
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Got to agree on this one! - at one point I was asked to hold for about 35 mins without an update
OK - Problems like this happen, but you should really communicate the problem rather than trying to fob people off.
I used live help on 3 occasions and not once was the HDD crash mentioned.
Out of interest looking at a 'returned mail' yesterday the problem actually started around 1.00pm in the afternoon.
Hdd crash posting - around 6 hours later