VPS lack of Customer Service
On Saturday evening at about 23.00 hrs my email went down, I assumed just another eukhost problem that would be fixed over night, their have been so many in the past!
Early Sunday morning contacted ChatHelp - waste of time they told me to raise a ticket. So a ticket was raised and that achieved nothing.
Late Sunday afternoon they said the swsoft engineers would have to solve the problem, then at 2.30 am on Monday they said that the 8+ websites would have to be closed down while they checked for an email virus and I would have to give my permission. Well surprise / surprise I was asleep then, why did they think for themselves and close it down in the middle of the night when things were quiet?
So early Monday morning I said close it down and do anything you want.
Eukhost take many hours to respond to emails and even longer to do anything.
So now its 16.30 hrs on Monday, two trading days lost on all those websites, nothing been done by eukhost or swsoft.
So I phoned them and received political platitudes but no action.
Why am I with such poor company, they have no understanding of their clients needs.
I cannot think of one good thing about eukhost or swsoft engineers.
Regards
Max
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