There's no problem with email service for any customer on concorde as IP change has got nothing to do with email service.
If you have any specific problem with email service then open a ticket from our
helpdesk and one of our senior system admins will take care of the problem.
Our support system admins work through our
helpdesk only so complicated technical problems may not get any solution through our forum. You can communicate with our technical staff through livechat but that can be time consuming.
Livechat operators or phone support staff cannot focus on server side problems as their priority is to communicate with customers and keep them updated with status but those who work on server side problems work on tickets only as they need to give priority to server side problems and once that is sorted then they can respond to respective tickets.
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