[eUKhost.com]

Hi Max,

I am done with my investigation and I am slightly disappointed with the downtime you had. Problem you had could have been fixed by one of our Windows System Administrators, but it was escalated to Parallels(swsoft) instead of our Windows Department.

Some Mailenable modules got corrupt on your VPS and it was necessary for us to replace those. Our VPS staff members failed to find any other VPS with same version of Mailenable and they escalated this matter to Parallels.

Parallels don't answer ticket for minimum 12 hours and this time they took much longer. Our Staff members kept on waiting for response from Parallels and they never tried anything else to rectify this problem on their own. Parallels only managed to give suggestion and nothing else after 24 - 36 hours of waiting.

I sincerely apologise for the problem you had, but our staff members rarely make such mistakes. I will talk to VPS Team members and ask them to escalate such complicated windows problems to our Windows Department before forwarding them to Parallels.