[maxmanners]

Hi
Thank you for the update, but it doesn't seem to me that either you or your staff see this problem from a customers perspective. Your staff seem to be message givers and unable to discuss the problem in depth!
I have now discovered that the websites were down at the same time but did not receive the reportage till today because the email was down for such a long time.
May I suggest that you install proactive systems that monitor your servers so that you are aware of email / website server problems rather than customers having to tell you?
Nine websites went down that day, this is the reportage for one.
Monitoring stats for: 1TripCamera


Day Tue Wed Thu Fri Sat Sun Mon Weekly
Total
Date 05/12 05/13 05/14 05/15 05/16 05/17 05/18
Outages 0 0 0 0 1 0 0 1
Time on error 00:00 00:00 00:00 00:00 01:12 00:00 00:00 01:12
% Uptime 100.0 100.0 100.0 100.0 94.97 100.0 100.0 99.28
Connect time 0.14 0.12 0.12 0.12 5.01 0.11 0.12 0.82

Outages- number of times we were unable to access this URL
Time on Error- the total time this URL was not available (hr:min)
% Uptime- the percentage this URL was available for the day
Connect Time- the average time in seconds to connect to this URL

Support-FAQ