Quote:
Originally Posted by maxmanners
Hi
Thank you for the update, but it doesn't seem to me that either you or your staff see this problem from a customers perspective. Your staff seem to be message givers and unable to discuss the problem in depth!
I have now discovered that the websites were down at the same time but did not receive the reportage till today because the email was down for such a long time.
May I suggest that you install proactive systems that monitor your servers so that you are aware of email / website server problems rather than customers having to tell you?
Nine websites went down that day, this is the reportage for one.
Monitoring stats for: 1TripCamera
Day Tue Wed Thu Fri Sat Sun Mon Weekly
Total
Date 05/12 05/13 05/14 05/15 05/16 05/17 05/18
Outages 0 0 0 0 1 0 0 1
Time on error 00:00 00:00 00:00 00:00 01:12 00:00 00:00 01:12
% Uptime 100.0 100.0 100.0 100.0 94.97 100.0 100.0 99.28
Connect time 0.14 0.12 0.12 0.12 5.01 0.11 0.12 0.82
Outages- number of times we were unable to access this URL
Time on Error- the total time this URL was not available (hr:min)
% Uptime- the percentage this URL was available for the day
Connect Time- the average time in seconds to connect to this URL
Support-FAQ
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Hi Max,
Your websites were down due to Anti-Virus check that kept on running for 6 - 9 hours. Anti-virus check kills all processes running on the server. We had no other option to troubleshoot this problem as first possibility was a virus infection and second was corrupt mailenable software. Our staff members started working on Mailenable once Parallels told them to check Email software, if there was no virus on the VPS. You just can't go on to replace Softwares on server with certain assumptions, Some steps need to be followed for such complicated technical problems.
We monitor all our servers and we take steps as soon as we see any sort of trouble with hardware node. You can additional signup for our free monitoring service available at
Free Server Monitoring