Quote:
Originally Posted by eukhost.com
There's no problem with email service for any customer on concorde as IP change has got nothing to do with email service.
If you have any specific problem with email service then open a ticket from our helpdesk and one of our senior system admins will take care of the problem.
Our support system admins work through our helpdesk only so complicated technical problems may not get any solution through our forum. You can communicate with our technical staff through livechat but that can be time consuming.
Livechat operators or phone support staff cannot focus on server side problems as their priority is to communicate with customers and keep them updated with status but those who work on server side problems work on tickets only as they need to give priority to server side problems and once that is sorted then they can respond to respective tickets. |
I am aware that IP address has nothing to do with mail -
do you really think your customers are stupid!
Each time I have had a problem - I HAVE gone via helpdesk or live chat.
The reason for my post is that I have had the same email problem as the poster here only twice!!
Reason for this post was to ask
why it is happening regularly??
The IP address problem (if you read my post correctly) was for updating the
website hostings.
One
website hosting in particular is updated by 4 different people in 4 different places.
Your initial FTP instructions to people give the IP address for the server for FTp access.
Then you change the address without telling anyone and we are left wondering why our
website hostings are not updating when to all intent and purposes we can see the
website hosting update (albeit the wrong site) in FTP software.
So - the reason for my post is:
1. to echo the problem the initial poster is having
2. to highlight another problem (IP change without notification)
3. to highlight the fact no-one has replied to any of my emails to let me know why we were not informed of the IP address change
It really seems as if your service and customer service is going downhill!