Hi
I've been having problems with the email server on Victorious for several months now.
Basically, upon opening Thunderbird, I can see and read all of my emails in my Inbox just as I would expect.
However, the problems come when I change to a different folder - for example Drafts or Sent. When I open any other folder, I can't open or read any of the messages. When I click on an email, it sits and waits - and the hourglass cursor appears. After a few minutes of Thunderbird hanging, I get the message: "Connection to server victorious.eukhost.com timed out."
I have a reseller account, and this happens on all of my websites on the Victorious server. I should also mention that I use IMAP4 and SSL to connect.
To alleviate the problem in the past, I simply used to open up a live chat technical support session and ask for the mail server to be restarted on Victorious. This used to fix the problem, until it started happening 2 or 3 times per week. At that point, I was pretty frustrated! I shouldn't have to talk to technical support every time I want to read my emails!
So I told technical support about the problems with the server. They did some testing and came back saying there was nothing wrong with it! Turns out they were testing an unsecured connection to the server, rather than the SSL connection that I was using.
I'm really not happy with the mail server. The technician simply suggested that I turned SSL encryption off in Thunderbird. Surely that defeats the point of offering SSL encryption in the first place? I don't particularly want passwords and emails flying over the Internet unencrypted.
I don't hear of anybody else having these problems. But it's really frustrating to find that nobody at eUKhost seems to be listening to me!
I don't particularly want to use POP3 - as I access my email from several machines. And I don't particularly want to disable SSL either.
I have attached a screenshot of my Thunderbird client during the process of trying to read an email from my Drafts folder. It is showing the timeout error message.
Edit: I didn't realise that the uploaded photos get resized. Here's a full-size screenshot of my Thunderbird client.
http://www.divshare.com/img/7455624-32c.png
Please can anybody help me? This is a pretty annoying problem!
Thank you.
Oliver