[eUKhost.com]

I have worked out few things to get rid of this communication problems :-

1. Our Helpdesk is located at http://support.eukhost.com and henceforth you should open ticket from the Helpdesk only as we are not getting your emails and the problem can be found only after I know the email address from which you are sending emails. As of now you should use the Helpdesk to open tickets.
2. Welcome email was recently modified and we include Domain or IP in FTP information section so we will inform all our existing customer who were sent old welcome emails.
3. Proper planning was not done for this transfer as we had very limited time to complete the transfer and failure of the old drive would have resulted in another thread of 200 posts in network status forum.
4. We had no time to send prior notification and we were relaxed after successful completion of transfer and IP change notification got out of our imagination.

I will ensure that our management takes care of this in case of any such problem in future and we will notify all customers about IP change.