Thank you for a sensible answer which is all I asked for in the 1st place !
As for you not getting my emails - sorry but you are!
I have answers to some of my mails (all sent to same address)
As for domain name for FTP I totally agree with you - but this is part of an email reply I got from support 2 days ago.
"Hello George,
I just tried uploading the files http:// *******.net/test.htm & http:// *******
.net/baby.jpg
Using the following login details:
IP : 87.117.234.200
Username : *******
Password : ********
Please check the same from your end too."
This is how I found out about the different IP address!!, it seems your support desk use IP address not domain name!!