I have to agree with Andrew. Only difference is I'm on Windows (Shared Hosting). Support have always seemed to go out of their way to be helpful, even at times on things that I wouldn't consider to be an eUKHost problem.
Perhaps I'm just naive, but if I buy a hosting service I would expect that the supplier provide the hardware and software, and it's up to me to learn how to use it. But the support here has always, for me anyway, gone beyond that.
My one criticism of these forums is that there are times when I don't know if it's eUK support or other users answering my questions. Perhaps having eUKHost in brackets after all staff names would clear that up.
Roger
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