[wilking77]

We reached max space on our 2 shared platinum platforms last week. After discussing with technical support and being assured that they would handle the whole transfer and set up; we decided to go ahead with a VPS 3. Everything went smoothly or so I thought. Yesterday we were contacted by billing who requested the switching off of our old shared servers. I said OK as I had been told that the transfer was complete and everything was running OK. A few hours later I noticed that our websites had disappeared completely. After some live chat I was told that the nameservers had not been changed. I explained that we registered our main domain with Eukhost and had never had access to them and had assumed that technical support would have done this when we upgraded.
I requested that the old shared space be reactivated until the new namservers had time to propogate through the system. The VPS support team agreed and sent an email to billing to reactivate the old space - unfortunately billing did not take any notice and our websites have been fluctuating on and off line for the last 36 hours.
In that time I have made 3 further requests for the old space to be reactivated but have been told each time that our website is working ( it still isnt !).
I have also made 3 requests for the formal complaints procedure and each time the request has been ignored.
I am now considering asking for a refund and rehosting. I dont know what else to do.