I wanted to post an update:
Eventually it was agreed that the problem was due to the new nameservers propagating through; as first suggested. Had the old space been reactivated when we suggested we would have had minimal problems and loss of revenue.
Unfortunately the problems with billing have not ceased. They are now trying to bill us £440 per month for this hosting. We paid £428 for the whole year in early June but have just been rebilled £440 . When I requested an explanation the billing representative told me it was for NEXT MONTH !!!
Obviously an error; but I fear the next step will be that Eukhost will switch off our hosting for the unpaid bill.
And I never got a response about making an official complaint after requesting it 4 times.
I have been with Eukhost for several years. They used to be a great company to do business with - what happened ?
We will be moving before the next renewal - thats for sure !
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