Hello,
Please accept our most sincere apologies as we were unable to provide you with the level of service we consistently strive to provide each and every one of our customers. You being one of our valued client, have always been approaching us for your requirements and in the past we have shared cordial business relations.
We have received your payment for Invoice [removed] for annually billing cycle so we have canceled Invoice [removed]. The next due date of your "L-VPS-03 - [removed]" is 04/06/2010.
Despite the unfavorable experience, we trust you would certainly give us an opportunity to serve you, and we assure you, such sour incidence will not recur. Looking forward to the pleasure of serving you for a long time.
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