Support forums?
Most web hosts offer both live chat and ticket based support, however, not all of them have support forums similar to one that eUKhost offers. I find that such a feature is probably one of the best forms of support available as you can get help from not only staff but from other customers as well.
One thing to keep in mind is that their forum must be active though as unfortunately I've seen several hosts with a forum but hardly anyone posts there, including their staff which is just a waste in my opinion as why have a forum if you're not going to support it?
So, is this a vital support feature for you?
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