I currently have my
website hosting hosted by eukhosts, the wednesday before christmas i couldnt log in to my cpanel so i checked the
website hosting too, no joy, something was wrong!!!
I did a traceroute and got the following results;
R:\\>tracert www.
.co.uk
Tracing route to .co.uk [87.117.201.114]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.60.250
2 4 ms 3 ms 3 ms 195.224.109.65
3 12 ms 12 ms 12 ms s5-0-1-2-6-1-0.ar27.hx2.bb.pipex.net [195.224.13
0.110
4 13 ms 13 ms 18 ms g3-1-5.cr05.hx2.bb.pipex.net [62.72.142.5]
5 36 ms 15 ms 14 ms ge0-1.lonap.lon.rapidswitch.com [193.203.5.86]
6 22 ms 13 ms 15 ms ge-2-24.pup.mer.lon.rapidswitch [87.117.214.6]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
now this suggested to me that the fault was after the rapidserver IP 87.117.214.6, I contacted eukhosts and after a chat with vallery on live support I was told to raise a ticket, nothing was done for about an hour so I went back on live support and spoke to a very helpful operator called Andy, within minutes he deduced that the firewall was blocking my IP and cleared it up for me.
Today The same thing has hapened again and the tracert may as well be a copy of the first one, so I contacted live help and got vallery again, I explained what had happened previously and showed the traceroute results, a few seconds later I got the reply well I can trace a route to you but it just gets to your isp so you must be blocked by your ISP?????? WTF????? then when I was told "well I can see your site" my reply of ..."well you are on the inside of the firewall so you will be able to see it if my IP is blocked again" I was just fobbed off and told to raise a ticket, which I have and am still waiting.
Now the DNS isnt resolving to the correct ip, come on guys get it sorted, this is two whole days now my website hosting has been innaccesable by me and so is the cpanel.
Maybe this is the issue other people have been having where website hostings just seem to dissapear, for short periods of time, maybe it's something else but if it carries on then I'll be looking for an alternative host and asking for a refund as I'm not getting the service I was promised
regards
morpheus