Hi Simon,
We monitor client servers on request. Some customers use remote monitoring service, so we don't add all VPS's / Semi-dedicated servers in our monitoring system. Our main hardware nodes are monitored all the time and staff members get notified if any VPS / Semi-dedicated server goes down. They will login and restart your VPS / Semi-dedicated server if it goes down completely.
I have asked our VPS Team to add your server in our internal monitoring system and they will be notified if any specific service goes down on your Semi-dedicated server.
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Please email cmo[at]eukhost.com if you have any questions or need my assistance
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