Hello Craig,
Hosting Controller is many times better than plesk when it comes to stability. Plesk has some additional features in comparison with hosting controller but disaster recovery in plesk is difficult and we have been through it couple of times.
We have automated backups for hosting controller servers and restoration takes less than an hour in case there's any problem with the hardware of server of something goes wrong.
I'll have one of our windows system admins to reply to this thread with steps to password protect directories.
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