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I've heard your support is outsourced, but any reading customers give any verdicts on euk support?
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eUKhost has never outsourced its support nor will we ever think of doing so. We have our owned office in India and Durham, some of our staff members are based in Leeds and some work from the Datacenter in Maidenhead.
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How does VMware work?
Is any part of the server shared or do you have set resources?
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For this new Cloud VPS Hosting environment, we have setup a cluster of five servers; four active servers and one standby server, along with one controller server with failover solution to ensure 100% uptime and redundancy. Out of these 5 servers, 1 server will always remain as a standby server and won't host any data. A replica of all the hosted accounts will be created on each of the remaining four active servers.
In the case of a failure with any one of the four active servers in the cluster, all the hosted virtual servers will function from any of the remaining three active servers. The controller server will take care of the switch over and ensure that all virtual servers function from one of the remaining three active servers. All four active servers are also equipped with Redundant Shared Storage with RAID 10, so disk failure on any individual server will not result in that individual server becoming unavailable.
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When ordering, say I had a reseller account allready called
reseller.co.uk
do I order for
server1.reseller.co.uk
or do I obtain a new domain name something different eg:
server1.mynewukserver.co.uk
and place
reseller.co.uk as a reseller on there with private nameservers?
as then I can setup another reseller on there if I want to setup different brands?
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You can change the name servers and and modify them as per your requirements.
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Finally
as clustered is my other option, how would you sell yourself above them?
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I can assure the quality of service we offer. The support we offer is 24x7 through Phone, Helpdesk and Live Chat. You can contact us anytime you wish for technical assistance.
Hope this helps
Please feel free to post if you have any questions.