Hi Martin,
Apologies for the delayed reply. There's a good possibility that the server you have with us is either blocking the FTP connection from your local network, or the router sitting in the DC is.. etc, we might need this to be investigated properly. Meanwhile could you please check if you can telnet to the server's port 21 (FTP port)? Also, could you please open up a support ticket or provide us with more info here [Ticket ID, etc] so we can have this checked & sorted out ASAP..
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