Hello,
Do you have a login for your domain registrar? If so, you could supply this information to our billing staff over ticket or chat and they will make the changes for you.
You basically need to change the name servers. If 1&1 don't allow you to do so, which they are technically not allowed to do, there should be at least an option to set an A record.
I'm going from memory here, but you can also try the below steps.
Login to your 1&1 account.
Click on "Manage Your Domains"
Select the domain you want to manage.
At the top of the list, there is a pointer next to DNS settings, click it and then click "Edit DNS Settings"
A drop down box should then appear : "My Name Server".
Read your welcome e-mail than we sent you, and enter the nameservers in the boxes shown in 1&1's panel.
Save changes and it should be done.
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Kind Regards,
John - Managing Director
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