Hi Mark,
But I was told that we would be able to fully customise Spam Assassin with the
VPS Hosting. It seems like an upgrade to a
VPS Hosting was not such a good idea.
So can you tell me what is different to the configuration on VC10 and my
VPS Hosting, as VC10 is allowing through more of the mail than my
VPS Hosting?
Did you get a chance to look at the excel spreadsheet I attached to the ticket. You will see there are three messages that were not spam that I would have expected to receive (they are row numbers 12, 37 & 55). Why were these bounced as they do not contain any obvious spam references?
And can you explain the reason the subject lines are not getting amended on the mails that are arriving at gragnola.com, but they are on bourboncollection.com (I know I have set an atrificially low spam level on bourboncollection.com, but those above 6.5 on gragnola.com should be amended).
I have just had a response from support on the ticket that they have restarted the courier service on the
VPS Hosting to fix the problem. I don't know if it will but I have said I will monitor it for another day.
If this turns out not to fix the problem, what is my position on getting a refund on the
VPS Hosting account, as it obviously won't be any good for me.
Thanks
Paul