Hello Tara,
I have logged in on Backup server using your FTP account information and I could verify backup of your web contents, emails as well as database. I am not sure why the email notification is not working but that part can be sorted by our CRO in the morning.
Please use the login details that were sent to you in welcome email for backup service and you will see 2 folders for daily and weekly backups. You can check all your data and databases from there.
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