Response time is just fine from where I am sitting!!!.
Anyway, I went back into the 123Reg control panel and reset the web forwarding settings I had changed back to no web forwarding.
Now its gone back to pointing at the 123Reg default page.
I think I would be better following your suggestion of a support ticket with my login details for 123Reg, then at least after you have taken a look and changed what needs done, I can see for myself.
Will forward a support ticket just now.
Gary.