Hi,
There are few possibilities for the above mentioned issue.
Is APF firewall configured on the server hosting Mysql DB's ? If yes, is
port 3306 open in the firewall ?
Also, is '
skip-networking' commented/disabled the my.cnf file ? If it's enabled, it'll allow only local database connections & will stop all the remote ones.
If you can provide us a link or domain name, we can get the issue diagnosed for you & possibly provide a fix for that.
You can send us a ticket from
here containing your server login details or email us at our support email address : support [at] eukhost [dot] com
Awaiting your reply...