In the situation that has been described by Mark, I think that the first thing anyone would do is suspend the account. They're not gonna want to be spending time sending an email out whilst they know there is a tonne of spam being sent out. I would have done what eUKhost have done, suspend the account, then send the mail. And for all they know, you could be on some desert island in the middle of the Atlantic ocean where you can't get email, another reason why they should suspend first!
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