I know what expectations you have as a customer but you should understand our part as well. Guys who work on servers have spent most of their time in working on servers only and they are not so good in understanding what they need to do in such situations after they have suspended someone's account. They inform someone from customer service or sales department and then it becomes responsibility of someone in customer service or sales dept to inform you.
It takes time for us to get back to you as people in sales dept have limited knowledge of server end problems so to understand a problem and communicate with you accordingly does take some time. You should not mind it so much as the account was hacked so uptime in such situation would have allowed the hacker to play more with your account.
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