Unfortunately, one of my main uses is for webmail , since I and my other mailbox users are travelling around a lot and can't always configure mail clients to acces email.
The upgrade has now been chugging away since when? You have not had the courtesy to provide regular updates nor even say "Sorry for the (not inconsiderble) inconvenience".
Personally, I'll be moving from eukhost at my earliest opportunity - Your technical infrastructure is clearly very flaky and your customer service and communications skills leave a lot to be desired.
Since the wording of your cancellation charge is ambiguous to say the least, as I've said before I'll write off the first year's subscription as a bad mistake. My priority is to get a hosting service I can rely on.
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